Privacy Policy

1. Introduction & Overview

Pest Control Mooresville ("we," "our," or "us") operates the website pestcontrolmooresville.com and delivers residential and commercial extermination and moisture barrier services across Iredell County, North Carolina. We are deeply committed to protecting your privacy and ensuring transparency regarding how your personal information is collected, processed, and safeguarded.

2. Information We Collect

We collect information that identifies or reasonably relates to you in two primary ways: information you provide voluntarily, and information collected automatically through your interaction with our site.

A. Information You Voluntarily Provide

• Contact Details: Your full name, street address, telephone number, and email address submitted when requesting an inspection, quote, or callback.
• Service & Property Data: Property type (single family, townhome, commercial), structural specifications (crawlspace, slab, basement), square footage estimates, and reported pest symptoms.
• Billing & Payment Information: Payment transactions processed through PCI DSS compliant third party payment gateways. We never store raw credit card numbers or banking passwords on our local web servers.
• Customer Correspondence: Email logs, SMS dispatch communications, and telephone recordings for quality assurance and field verification.

B. Automatically Collected Information

• Device & Log Information: IP address, browser type and version, operating system, referrer URL, and interaction timestamps.
• Analytics & Cookies: Session duration, pages viewed, bounce rates, and navigation paths used exclusively to optimize user experience.

3. How We Use Your Information

We process collected information strictly for legitimate commercial and operational purposes, including:

• Dispatching technicians to your exact Mooresville address for on site inspections and quarterly treatments.
• Generating accurate quotes, itemized digital inspection reports, and warranty certificates.
• Sending courtesy SMS/email arrival notifications when our technician is en route to your residence.
• Maintaining compliance with North Carolina Structural Pest Control Division reporting and chemical application logging mandates.

4. Cookies and Tracking Technologies

Our website uses session and persistent cookies to preserve basic user preferences, maintain responsive page speeds, and track aggregate visitor counts. You may refuse or disable cookies through your browser settings; however, disabling certain cookies may affect page functionality, such as interactive scheduling tools.

5. Third Party Disclosures & Data Sharing

We do not sell, rent, trade, or monetize your personal information to third party data brokers, advertising networks, or lead aggregators.

Your information is shared only under strict operational boundaries with:

• Operational Service Providers: Trusted software partners providing cloud scheduling (CRM), encrypted payment gateway processing, SMS dispatch delivery, and secure cloud storage.
• Legal & Regulatory Authorities: Where compelled by valid subpoena, North Carolina court order, or when necessary to protect the immediate physical safety of our personnel, customers, or the public.

6. Data Security Measures

We implement industry standard physical, organizational, and electronic security safeguards, including TLS 1.3 encryption for data in transit, encrypted server storage at rest, restricted employee access permissions, and periodic vulnerability testing. While no electronic transmission is 100% immune from compromise, we adhere to rigorous commercial best practices to protect your data.

7. Children's Privacy

Our website and pest extermination services are targeted strictly to adult homeowners, property managers, and business operators aged 18 and older. We do not knowingly solicit or collect personal information from children under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA).

8. Your Rights & Options

You have the right to request access to the personal data we hold about you, request corrections to erroneous address or contact details, or request deletion of your non regulatory records. To exercise any of these rights, simply email us at info@pestcontrolmooresville.com.

9. Policy Updates

We may periodically revise this Privacy Policy to reflect changes in our operational procedures, state or federal environmental regulations, or technical systems. The revised policy will be posted on this page with an updated "Effective Date" at the top.

10. Contact Us Regarding Your Privacy

If you have questions, feedback, or concerns regarding our privacy practices or data handling, please contact our administrative office: